The products available all seemed fine. I liked the fact that man made materials look so good, wear well and resist stains. However I think their policy of subcontracting the fitting is a cop-out and very unfair. The surveyor/estimator came to my home. He looked at what was to be done, we discussed the open stairs and the fact that I wanted the same carpet throughout the house. He told me how the open stair carpet would be done, There was no problem. I ordered the carpet and paid in full. However, I was away in France when the fitter came. Apparently he had a terrible time trying to fit the carpet to the open stairs. Said it was virtually impossible and that it had made him ill! When I returned it did not look at all as I'd hoped. The fitter agreed but didn't want to come back and redo it. They couldn't find another fitter who would fit an open stair! So I was offered a 'fitting charge' refund of something like £60 (when the fitter had taken all day?) plus some carpet which I was advised to find someone else to fit!? Furthermore they fitted the wrong underlay! I only found out after all the furniture which had been in storage was back in the house! I could have cried! Instead I just walked away and fumed. I'm still angry!