I choose a silver carpet, it looked lovely in the shop when they put it in the doorway in full sun, but when fitted, it was a dirty Gray colour, this was put down to " it is a shaded carpet", I was not warned about this before hand. When the fitters left. the plate joining the carpet to the kitchen floor was a mess. the plate just covered the edge of the carpet, I could lift the cushion floor up. I phone the shop. fitters came back out,they said, " We will get you a new plate, but you will have to drill and fit it yourself ". I am a disabled pensioner who lives on her own. I said I would put all this on line they then agreed to do it. No phone call, a week later, they put the plate down, they then left. The plate was chipped and the screws where stuck up, one stuck in my foot.,I then checked all the plates, I could not believe it, they where my old plates with spots of old paint on them. I had paid for new plates and for them to be fitted, Steven from the St Helens shop came he asked me for a screw driver to fix it. He said he would order new plates and it would take a week, 2 weeks later nothing. Now I am going to take them to the small claims court. I sent an email to the St Helens branch giving them 14 days to fix this, got no reply.Do not buy from this store, they take your money, and ignore your complaint