Firstly the man at the front desk was vile and spoke to me in a rude manner especially for saying I was willing to part with a lot of my hard earned cash the fitter turned up with no grippers because they did inform him he needed any but it was clearly on my paper work it was required was not informed that the fitter needed an additional amount of money water the job was done and was informed if damp in my hallway from there own surveyor to then have it done independently and told it was fine no damp detected. I really hope thus deters people from using them and they go to a different company because they have been a circus act from day one.