I went to Carpetright because I thought they would give me a professional service - I have had nothing but the complete opposite! I ordered & paid upfront for laminate flooring after being told by the store that it would be fitted within the timeframe I wanted it. This was a lie! When it started getting close to the date & I hadn't heard anything I gave the store a call. I was told the laminate was out of stock but the person I was speaking to was covering so couldn't help me further. I raised a complaint online as I didn't feel I was getting the service I had paid for & explained that I was considering cancelling my order. Nobody contacted me. I called the Bromley store to cancel due to the service I was experiencing but was told my laminate had arrived. I explained I still wanted to cancel as my timeframe hadn't been met & I wasn't impressed with the service & that I hadn't been kept up to date. The man in the store switched into a condescending & argumentative tone. I was taken back by the conversation I was experiencing & called customer services to explain at how bad the service was. The team on the phone were better to speak to as they listened & apologised but referred me back to the store! I told them my conversation was so unpleasant I would not speak to the same man. Customer Services told me they would speak to the store & come back to me - another lie! I didn't hear back & chased 3 days later. They told me they would call the store & I received a call from a fitting team to book a date in. I explained my problems & said I was so appalled by the way I had been spoken to I wanted to cancel my order. The man turned out to be the person that had covered the store when I initially called them & was apologetic. He said he would speak to the store. I then received a call from the Bromley store man that I had refused to speak to. I got round two of being spoken to in an argumentative & confrontational tone. I explained to the man I no longer wanted to discuss this with him due to his unprofessional tone & that I wanted to speak to somebody else. I was refused this because the man told me there was nobody else I could speak to so would I book my date or pay the 20% cancellation fee. I explained I would not discuss this with him & would refer back to Customer Services. The man yet again didn't listen & continued with his attitude so I hung up & I then received 5 repeated calls in a row. No voicemail was left though because I guess I would then have evidence of how disgusting the customer service is. I will be calling Customer Services again in the morning but I wish I had read the reviews before paying any money to this company. I am in complete disbelief at how rude & unhelpful this company is. It has been such an unpleasant experience dealing with this company & I have been left shaking after both experiences of having to speak to the man in the Bromley store. Avoid this company!