Went to carpet right approx 3 months back, wanted the full package that included a visit from there estimator as we thought we possibly would require a screed (we already Pulled the old flooring up so he could clearly see what they would be working with) he came round and said no extra work needed doing? Okay great, we triple checked this just to make sure, we wanted no issues as we had already had several issues with tradesmen. Fitters came and fitted the floor and within an hour of them leaving the floor was lifting, they came back quite promptly and arranged to lift and pack out the area, this lasted again tops 24 hours, the floors a health and safety hazard there's no door divider, and we are a pack short of what we paid for. I have had zero acknowledgment, it's been 6 weeks since anyone has made contacted, I have chased and been fobbed off continuously, found out today the store manager of the kidderminster branch has left and there is No paper trial with what's happened or even happening, the guy I spoke to couldn't help either, it's absolutely horrendous and I and would just like the floor taking away and my money back. I would never use them again. Such a disappointment, the customer service in store and head office are shocking. They get a zero from me, DO Not USE.