I HATE BEING LIED TOO!!! Had my fitting appointment cancelled last week, I telephoned on the day to see what was going on and they were “just about to ring me!” Apparently the carpet fitter had to leave for a family emergency. The only reason I don’t believe this is because I was booked in at 10.30 and they informed me when I rang at 12.15!!! And they had only just found out he had gone home!! I then get re-booked in for today, I percifically requested the first booking of the day as I didn’t want to be hanging around waiting and I was told it would be between 9.30 and 10.30. I telephoned today at 9.46 and spoke to a woman who said he was probably stuck in traffic, I then start ringing at 11.45 and it takes me about half an hour to get through to the Cambridge branch. I explain that I had already telephoned this morning and informed that he was probably stuck in traffic, I said “how can this be when I am the first appointment???” He tried phoning the carpet fitter but couldn’t get through So someone please explain to me how I can be the first appointment... I can ring at 9.46 and be told they’re stuck in traffic... I can ring at 12pm and still be told “yes you are the first appointment”... The fitter then rings at 12.20 informing me he will be here in 15 minutes!!!! SO WHAT THE HELL IS GOING ON?? Booked the day off work to be here and I am totally fed up with carpet right I have NEVER even received a receipt for what I have purchased!!!