My mother ordered Lino for a bathroom and carpet for a bedroom in store. We had a fitter of our own so the fitter picked up the carpet and Lino on the day of the fitting. He came to my mum property and started on the bedroom. My mum had to pop out so my uncle stayed with the fitter. The carpet was fitted and the bathroom Lino. My uncle oversaw it and the fitter left. When my mum returned she was shocked to find the Lino was not the colour she had originally ordered it was white and she had ordered black. I rang the store and explained what had happened and manager agreed to change and re fit. When we hadn't heard from them in over a week I rang them again. I spoke with the manager he changed what he had told me. He said we could have the Lino good will but they would not be fitting it. He had rang the fitter and asked about the fitting as X the fitter had said we were happy with it. I explained my mum was not there and my uncle saw it and yes he agreed but we presumed the colour would be correct. I was furious he rang the fitter who didn't work for carpet right anymore I then rang customer service and went through the whole story with a lady. She spoke with regional manager and it was agreed that it would be fitted and changed. Again another week goes by and hear nothing. I ring again and speak to Simon who informs meafter being put on hold for 25 mins that they would not be fitting because of the cost. I cannot believe how I was told twice that it would be fitted and also told twice that it won't. I asked for the regional manager to ring me Bradley (don't know his surname) apparently he was emailed and 4 days later no call!! I am absolutely disgusted with the service in both store and customer service. Please go somewhere else. In my experience of customer service in other shops they usually resolve the situation. This is not the case for carpet right. Please excuse the one star rating it should be zero but was unable to do it