Our carpet was due to be fitted on the Monday and we were only told this wasn't going to happen on The Saturday (2 days prior to the job). The new fitting date we were given was 11 days later which I considered very poor, considering we had already waited over 3 weeks! We were not offered any compensation until I expressed my dissatisfaction; this was a £40 flat rate offer, not dependant upon your complaint. If the delay had been a couple of days I would not have been happy but more able to accept this. It was suggested that I speak with customer services who have not been very interested in my complaint and just confirmed they only offer £40 - take it or leave it! We have not bought carpet through this company before and as with a lot of other customers, not impresses with their service and therefore very unlikely to go back to them again.