I recently purchased 2 ottoman beds and 2 matresses from Carpetright, Croydon, Purley Way. The delivery people called us at 6.45 a.m. to tell us that delivery was being made in half an hour. Carpetright delivered a damaged Ottoman and completely the wrong mattress to us on the 21st October. Payment for the goods was taken from my bank account 2nd October. When we saw the damage to the ottoman we immediately took a photo as instructed and sent the proof to a contact at Carpetright. It is now nearly a month later and despite calling and emailing Carpetright are still telling me that they have no replacement stock and that the delivery service team will contact me sometime. Do they seriously expect me to believe it takes over a month to deliver a mattress and that there are no others in stock??? I will be going to Carpetright Croydon this Saturday to basically stand at the sales counter telling people not to buy Carpetright beds. I have been patient, supplied all the information/proof of damage immediately as requested and feel that as Carpetright have my money, they are simply not bothered about customer service. My advice would be to not buy from this company.