Pro's - The Carpet is absoloutly stunning... Thats all im afraid Con's - I wasnt told a delivery time until 20 minutes before they turned up, had to rush home from work as it was planned in the shop as early morning so ym dad was awake, they tunred up at 10:10am The fitter wasnt exactly the most pleasent of people, he complained about 2 EMPTY and LIGHT Wardrobe carcasses left in the room (I had no other option as my house is small and left for work at 6am and my dads disabled so he couldnt move them), he unrolled the entire carpet starting at the wall which i left the wardrobes against (so they needed moving) he broke the bottom plinth of the wardrobe the lampshade and bulb whilst moving them), once the carpet had been unrolled he put the wardrobe back on the carpet to find about 2 feet of carpet was up the wall and there was a 12 inch gap in the alcove area ( 5m would have fitted perfect possibly maybe 1/4 an inch short) instead of moving the wardobes into the hallway he cut off the whole section against the wall and added the 12 inch offcut which left a very noticeable cut line as my carpet is dark grey I rang the head office who put me through to the store and the manager wasnt particularly understanding, at first he blamed me for wrong sizing.. at maximum the carpet would have been 1.2cm short of the alcove wall not 12 inches... then mentioned that carpet widths arent bang on 4 and 5 meters they can be 6 - 7 cm shorter? (wasnt told this at the time of sale but its in miniscule writing jumbled in the gumph you're hurried past in signing for the carpet. The absolute cheek they charge for underlay is borderline criminal, £4.99 a sqm for a really bad quality one i found on google at.....£1.30 a sqm, you can pick up 11mm underlay on google for maybe £3 a sqm at the max so MAKE SURE YOU SHOP AROUND The fitting charge aswell is unreal, cost me £52.50 they had it done in 20 minutes and they had to move 2 empty wardrobes too so take 5 mins off of that, thats £200 an hour! The last part is the fitters DO NOT Carry change! wasnt told that either, got £60 out of a cash point and was told he didnt have change but i didnt have any option to get the £12.50 as i wasnt leaving them alone in my house. Carpet right as a company as you can tell by the reviews arent good at all, the carpet is stunning but im sure there is cheaper options out there if you dont need to pay by credit card or finance because you've got an AMEX that nobody accepts...