I was a fitter for cright for over 20 years and was lucky enough to find a much better job and am so glad I left. The salesmen just do not care about customer satisfaction and have no clue about whats involved in the fitting side. The managers also ask the fitters to bring back excess underlay and gripper that the customer has paid for and resell it. One of the shops I worked in had a league table of who brought the most back. The fitters are not the best either. I would say that most of the shops I worked in at least half the fitters had no idea how to leave a nice job. They just wanted the work done as fast as possible. No pride. The company had fitters checked with stupid courses that were a complete waste of time and money. I work for a family run shop and the service the customers get is second to none. Our shop is a third the size of a cright shop but sells a lot more and most customers are returning customers. Oh and don't forget the extra charges they add on. £30 for your stair to be cut to size which the fitter does and the shops keep the money, £30 delivery which the shop keeps, the Fitting deposit is just money for them and the fitter does not get this. Do yourself a favour and go with a local company who will look after you and not rob you.