Despite being promised a first call in the morning, fitter didn't arrive until 2.30. Left without cleaning up even though it had been charged for, Fitting of carpet was shoddy with bare patches without tufts, Had to wait a week for a visit from manager to have confirmed work would be repaired. Date set for following week, Saturday at 9. Fitter finally called at 9.30 to say he couldn't come until following day - Sunday - which we told him wasn't acceptable. Called store and spoke to Assistant Manager who promised to call back. After 30 minutes called national customer care line for Carpetright. Put on hold after giving details, then cut off at their end. There seems to be no interest in resolving the problem. For goodness sake, don't use them.