if there was no stars od have pressed that.absolute nightmare dealing with this place.last time i had stair car[et laid half of underlay was missing.-this time ordered carpet on the 9th ovtober-----told 2 weeks later carpet discontinued----picked another cheaper carpet--estimate come out double the price.when i queried this was told there was a mistake on first estimate-----it is mow 28th november-----still no lounge carpet.-cant count how many times ive phoned cistomer services.just received a phone call from the store saying due to this being busiest time of year we cant lay your carpet till january.we have been walking on underlay for 2 months.------appaling!!!