We bought a dark polypropylene carpet from Carpetright a few years ago, but it rapidly started to deteriorate in the sun. It was getting scorched, going black and then disintegrated and turned to dust in summer sunlight, although the areas that didn't get the sun are still perfect. It is now almost down to the backing. During the summer we were coming down in the morning to the smell of burning plastic. (The room isn't even south facing) They originally said it wasn't their responsibility and would pay nothing, but even after 4 months of photos, letters and visits, Carpetright won't give a refund, but will only replace the carpet if we go through them, and won't pay for the consequential losses of replacing underlay, fitting the new carpet or moving the furniture out of the two rooms affected. We are many hundreds of pounds out of pocket through no fault of our own. They consider this fair! We have been very good customers of Carpetright over the years but have now lost trust in them and we are now going elsewhere.