I bought a carpet which wore very badly - within 6 weeks the pile had completely flattened and discoloured. I phoned and asked for the carpet to be removed and to receive a complete refund. I was told someone would be in contact. No-one returned my call. So several weeks later I went into the store and took a sample of the carpet which had been on the floor and a piece of the carpet from an offcut - which had never been on the floor. The staff member was apologetic - filled in a form - said they would be in touch. No-one contacted me. So several weeks after that I got in touch with their HQ. They asked the local store to send someone to inspect the carpet. The man they sent said that the problem with the carpet was obvious - he took photos - but then said I should not expect much as I was getting ' the run around'. I subsequently got a letter from HQ saying that as I had ' ripped up' the carpet without giving them the opportunity to inspect the carpet in situ they would offer me £30 take it or leave it. They had every opportunity to see the carpet in situ - they failed to respond to my initial telephone call. They then failed to respond to my visit to the store where they completed paperwork - which they never followed up. Their attitude has been - we have your money - couldn't care less. DO NOT SHOP THERE!!! YOU HAVE BEEN WARNED.