I am disgusted at this company and have been made to feel that the problem with the vinyl I had fitted in my kitchen just before Christmas was our fault. The fitter came put the vinyl down and it looked nice we put our washing machine back and our American fridge freezer which is on wheels to make easy moving.. The next morning a ridge appeared in vinyl and we thought this would settle as fitter said there would be some stretching- Really some stretching I have never seen anything like it I. Said to my partner I was so disappointed I could not believe what was happening. As it was Christmas had to wait till just after and went into store. They booked fitter to come out but I had to wait until the 8th January he didn’t turn up excuse key broke in lock on van. I asked when he could come out they offered two days we were working and did not want to do this week otherwise but insisted as I was so worried about it having phoned the week before because splits were appearing in the vinyl and I asked if someone could come Friday. They were not sure and said they would phone me. No one did I phoned on the Wednesday and was told oh your in the dairy for Friday pm nice be told or confirmed! Fitter came out and said never seen anything like it he tried with my partner to move freezer and proceeded to rip the vinyl. Fitter phoned office said Manager would call me today Saturday he didn’t so We called in to store today. The man I talked to didn’t care didn’t want to accept there was an issue and blamed us because the vinyl had not been fitted properly and accused us of dragging furniture around and we should have been more careful. I said sorry not accepting it was our fault it should have been fitted and stuck down properly. I was told that we should have moved furniture correctly I said so how should we have moved it and why if this is an issue we’re we not told in store. I said we were not only people who have washing machines and fridge freezers what were we expected to physically lift heavy furniture and drop in Place really. He said I have learnt a few tricks over the years and you should shuffle on corners and if we spent hours dictating all of this customers would walk out. In fact my partner and had shuffled the freezer and it ripped the vinyl. I was so angry at being threaded in this way I asked what they were going to do about it replace like for like? He said we could if you want then he started to say about fitting fee and I stopped him and said your not expecting me to pay again for this he said more or less yes at which point I stormed out of Chichester Shop saying they were disgusting and should be ashamed of themselves and put this on Facebook. I feel like putting this everywhere I can that this company is a disgrace happy to take your money and tough. Carpet right SHAME ON YOU. Stay away from this company at all costs they just want your money and don’t care