Terrible customer service and aftercare. Don't use them! We had a carpet fitted in December but it appears that the fitter dislodged a pipe in our boiler cupboard when laying the carpet which caused a leak when the heating was turned on (it is hard to see how the pipe could otherwise have been dislodged given it was right at the back of a large cupboard). We did not notice for some days but later spent a weekend with the carpet pulled up/heater going in order to dry out the carpet. We called a plumber out who carried out a basic repair. Ok so mistakes happen. What has been really unsatisfactory is Carpetright's response who have not taken the time or effort to understand our complaint; denied liability; asked us what we wanted to compensate (all we wanted was the £75 plumber's fee despite some water staining on the carpet); then many emails later said it was a matter for the carpet fitter and his insurance. I feel like they wasted a lot of time asking us for information over email/being highly suspicious of our complaint only to hold their hands up and say it was nothing to do wtih them. Time wasters and really shocking service.