I have had a horrendous experience with Carpetright Penrith. The service we received was shoddy and unsatisfactory. When we tried to address our concerns with the store manager he became quite defensive and extremely difficult to deal with. It's a shame that after the substantial amount of money charged by Carpetright their customer services remains unacceptable & poor. There is a complete lack of accountability if anything goes wrong. One week into the fitting by their fitter our kitchen vinyl has lifted from all corners with creases & folds on it.
Carpetright is very sloppy with time. We were assured by the store on 2 occasions that the fitter will rectify the problem & we were made to wait for more than 5 hours the first time before their fitter arrived and did nothing to sort out the ill-fitting hence wasting all those hours we were made to wait.He was unprofessional and wanted more money for the job we had already paid. The second time again the store manager confirmed to us that the fitter will come & rectify the problem and made us wait for another 4 hours before the same fitter came & did nothing again. We have been let down by Carpetright time and again with their deplorable service.To make matters worse the store does not even bother answering the phone calls. We regret giving business to them.
It is unfortunate that if any issue arises post sale Carpetright customer service is no longer interested once they fork out the money from the customer. The time and energy spent on it was phenomenal & not worth it. I will give then 0 star if there was an option. Stay away from this company!
6 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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