I bought my flooring from Elgin Carpet Right and arranged a mutually convenient date. I took 2 weeks off work to have this sorted so I would then move in over the second week. The joiner arrived on Friday 9 February as agreed with the salesman, Alan, to supply and fit the laminate in my living room, hallway, master bedroom and third bedroom. The joiner arrived and I let him in to the property. He then said “so just to confirm, I’m doing the master bedroom and hallway?” My initial response was to giggle thinking he was joking! I then told him which rooms were to be done. He said there was no way he was doing them all that day, and would need to converse with Carpet Right as to why they gave him the wrong information. He said he would do my hallway and living room. I walked outside and glanced over at the laminate he was going to fit, turns out that it wasn’t even the right one! I ordered a deep brown/red laminate for my living room/hall and a grey for the 2 bedrooms. The laminate Carpet Right had provided was a very light beech colour. The joiner said he could get the grey laminate for the bedrooms from the store, but that they would have to wait 10 days for the laminate for my living room/hallway. Of course this was a massive inconvenience as I was due to be all moved in by Friday 16 Feb. I went by the store at 9:30am and spoke with my salesman Alan, he advised he would phone me late morning/early afternoon with an update. No phone call, so I phoned just before close of business. Alan advised that the laminate would arrived the following Wednesday/Thursday for fitting on the Friday/Saturday, he needed to confirm with the joiner if he could manage. He later confirmed that the laminate would arrived on that Wednesday but the joiner could not fit it until Monday 19 Feb. This being my first day back at work I was not impressed at all. I told Alan that this had ruined my plans, I had hired a van and taken time off work to have this all sorted, I asked for some compensation towards this and advised he would need to source another joiner as this just was not do-able for me. He said he would phone me back. I called in the following week and eventually got a call back. Alan said he managed to get a joiner who could fit it on Thursday 15 Feb, and that they would compensate me £100 as the stock was now on sale, and because of the van hire and disruption. I said Thursday will be fine and he said he would be in touch nearer the time. Thursday morning came and nothing. I called in, again, and was told that the joiner would be over to do the living room and hallways laminate that afternoon/evening and he would phone me that afternoon. By 4:30pm I had still heard nothing, so again I phoned in and requested an update. I was told that he would be with me at 6pm so I waited at the property. He arrived at 7pm, and advised that he would only be doing the living room and would come back on Monday 19 Feb to do my hallway. This angered me a lot, obviously not at the joiner. He told me that when he spoke with Alan, and told him to “be honest with me and tell me the truth”. Alan said he would, yet he did not. I was on the understanding that my flooring would be completed as agreed on the Thursday. Of course, the store was closed when I was told this, so I couldn’t call in. Convenient. I contacted Carpet Right via twitter over a week ago and was told I would get a call back within 24 hours, I have heard nothing and kept being fed “I have added this to your notes” every time I contact them to update them I haven’t heard anything. Appalling. I also had carpet fitting up my stairs, hallway and second bedroom. The carpenter arrived to fit this on Monday 12 Feb. He went up the stairs and said “your carpet join will be about here...you are aware there will be a carpet join, right?”. Of course this was something else I had not been told! I have purchased £3000 worth of flooring and have had nothing but stress and chasing the store up for updates. I am a very patient person but my customer service and experience has been shocking, especially being a returning customer. I will not be returning again. I have hired 2 vans, and am still not moved in to my house when I go back to work this coming Monday 19 Feb.