all was wrong with tis company, what a bad service. 2 months since we paid for a carpet for bedroom, stairs and landing and we still waiting for a full refund. is typical from them to received you payment and then said that the carpet is out of stock. they don't bother to call you back. my husband took the measures, but they said that their need to send an expert to do it, but gets what.... someone came and took the measures and when they came 10 days later to fit the carpet they said that the measures were wrong, that they need to order again the carpet. no one call us back. we went again to the store in Charlton and they said that they don't have stock. we asked for a full refund and now were still waiting for 7 days for that refund. I wish I had read this reviews before.