purchased carpet and underlay and was told delivery to shop 7-10 days then wold get a phone call from the salesmen himself to let us know it was in and arrange fitting. No call received so left for about 12 days and then called branch to speak to salesman in person, told he was out but carpet was in stock, asked if would get a call later and told yes. No call received again so called and asked to speak to salesman again, message came back couldn't talk to me but the person who answered phone could deal with me. Again told carpet was in but because it was a busy time not got round to calling me. When asked about fitting then had to book a fitting date which would be in 2 weeks time! Yet original salesman gave impression it would happen within the 7-10 from original purchase. Hence will never use again or recommend this company again.