Payment misrepresented and additional £35 paid in a deceptive move-we paid for carpet, underlay and aware fitter to be paid on day of fitting (which was several weeks from order) and ringing to check this, were told there was an additional delivery charge of carpet to be paid (circa £35 mentioned above) I suggested it was rather like a decorator or plumber asking for additional payment to bring the paint or tap etc, so the sales person told me it was delivered separately and not by the fitter and I could circumvent the charge by collecting it myself Lo and behold and what a surprise! The fitter brought the carpet, had several local orders to complete and hadn't known this had been said. Seemed unlikely carpet right paid him to deliver but can't say,not surprised carpet right have such poor rating at all.