Beyond disappointed with this store. We went in to the Andover store and chose a carpet, got a quote and booked the fitting. Two days before we were due to have the carpet fitted, I received a phone call telling me that the fitting would not be going ahead as they couldn't get stock of the carpet for at least another month. I received no real help and was refused any sort of compensation from them, it was all pretty matter of fact with a perfunctory apology. I ended up buying the same carpet online for £300 cheaper and booking my own carpet fitter. Ringing around other suppliers, none of them had the same problems with accessing stock for the carpet I wanted. To be honest I would avoid this place like the plague, have to agree with previous comments regarding unhelpful staff. I learnt my lesson the hard way.