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Georgina
I went to carpet right to get a new bed, I was after a 5ft crushed velvet sleigh bed. The man in the store seemed great and measured the bed for me telling me it would fit as it just makes the measurements. I went through the process and paid £600 for this bed and got told it will be delivered within 2-3 weeks. After the 3rd week had passed I still haven’t received my bed until a week later! When the bed came I was putting it together to then see it does not fit. I contacted carpet right to clarify if they had sent me the wrong size to which they didn’t the man in the store measured it wrong. Carpet right would not refund me as they said it was my fault that I didn’t measure it myself. So I am now stuck with a bed that I now need to try and sell. Awful customer service and a waste of time and money. I am so upset as now I have no bed and temporary sleeping on my mattress.
6 years ago
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Carpetright UK has a 1.6 average rating from 1,137 reviews

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