I am writing with regards to a recent purchase made on July 12th, 2016. I would like to return the goods as I have changed my mind. To explain in more detail We purchased a carpet for our lounge last March ish! After 3 months we noticed a snag of yarn developed adjacent to the kitchen door threshold after various call's, emails etc they came up with the most pathetic excuses even to say it was a cat that did it which we do not have! I have never found such rude and insulting people from a company in all my life, this has caused so much stress and caused anxiety attacks, during which time from Oct both me @ my husband have undergone operations hence from November I've been unable to pursue this issue. In December the same thing has happened by our other lounge door by the gripper. We had a letter from a Company Feature Flooring @ Carpets saying Had a Z trim, or a square edge Kano lock been used this would have prevented this happening, they wouldn't except this because we didn't pay the Company for the letter! We also purchased a carpet from them in our last house 3 yrs ago which amounted to £700.00 when the fitters left there was small nails everywhere which I stood on (luckily not my granddaughter) and they did nothing!. To this day this has been resolved , last week I was told the case was closed @ the last communication the last 3 weeks have been deleted conveniently!! Next step is the papers 👍