Very poor. Carpet was incorrectly fitted, sagging and loose/moving in areas when walked on. Two members of management inspected the carpet and admitted it was loose but within acceptable parameters. Photographs provided by Carpetright appeared to show staff pushing the carpet back in as it is stood on, why would they need to do this? This could give the impression the carpet was normal but the angle of the remainder of carpet was very obvious that it was sagging. The hand is clearly pushing the carpet back into the position it should be in as it has rolled over and bulged. They then sent out a fitter twice more to fix the problem, this fitter confirmed the carpet had been fitted badly the first time around and it was dangerous. Why would you send someone out, twice, to fix an apparently acceptable issue at your own cost? Why would their own fitter advise the carpet was poorlt fitted if it was not? The dealings with store, customer service and head office were disgusting. Many e-mails simply ignored, a blatant refusal to accept facts, poor communication and misinformation throughout. I have given up dealing with head office, people should know to avoid this company. AVOID AT ALL COSTS, AFTER SALES IS SHOCKING.