Fitters (Andover, Hampshire) turned up and made excuses not to fit carpet, clearly they were running behind on another job. They lied about the condition of my floor and left. I spoke to the shop manager and he said that they had shown him photos of the floor and he agreed with the fitters, but the photos were not available for me to see. Apparently they had taken photos of the inside of my house without my knowledge and/or consent. On the same day I arranged for some professional carpet fitters to assess my flooring and it was fine, carpets were fitted by them the next day. BEWARE - Carpetright policy is they will not give refunds on carpets and/or accessories such as grippers, door bars and glue etc. Not surprising Carpetright are in financial difficulties!!!