Had a carpet fitted on my stairs and landing on the 08/05/18. Fitter was rude, arrogant and brash after he expected to fit carpet in one room instead of the stair and landing that we had ordered. However, after all the rudeness the carpet was eventually fitted well. My wife and I noticed within a minute of him leaving that the fitter had made a slash from his blade on my sofa. I called the store I ordered the carpet from who asked the fitter to come back. He came back and said he could have done it. Didn't admit to anything but luckily stopped short of calling me a liar. He said he would speak to Carpetright as he wasn't sure of the process or where he stood. I spoke to Head Office and the store on numerous occasions and after two weeks they finally came back to me saying they'd spoken to the fitter who had denied cutting my sofa, and because of that they were not taking my claim further. I asked them to review this decision and gave them all the details again. They said they investigated further but i suspect they just kept me waiting for another week whilst they did nothing because they came back with the same decision. I am disgusted that the fitter, who has told a pack of lies to get himself out of this, has the backing of Carpetright. Carpetright and the Fitter can expect to hear from my solicitor. This isn't going away.