Buyer beware: An unreliable and dishonest service Make sure you are aware of all the facts at the point of order because once you have made the order it will be very difficult to cancel. I made an order, unaware that the carpet in question wasn't available and was going to be delayed. I wasn't informed of this at the point of order. It inconvenienced me greatly as I had planned to have my flooring in much earlier. 10 days later when I wanted to cancel the order, Carpetright refused to cancel, despite me not having received the goods and the carpet in question being apparently on hold and not in stock, according to my Carpetright online account. Added to that, the level of communication has been very poor with me having to do several chase-ups. Given that they will not cancel the order, I have to reluctantly remain in the contract and have the fitting done in order to avoid any further inconvenience to myself as the legal process to undo the transaction could take months. Whether they are going to do a professional job with the fitting is another question... It's a lesson learned. I was attracted to Carpetright because it is a prominent brand. I was also attracted by their 0% finance deal. Little did I realise the headache and inconvenience that would be caused towards me. In discussing my plight with people, I discovered that I’m not the first one to go through such an experience with Carpetright. In future, I will certainly do my due diligence. To add a word of warning to people thinking of signing up to their 0% finance. The finance is with Hitachi and they claim to give you a 14 day cooling off period. What the Hitachi T&C don't make clear is that whilst you can withdraw from their contract within 14 days, but then if Carpetright refuse to cancel the order and give them back the money then you are screwed, as you now have to battle to get Carperight to give them back the money, as they have done in my situation. I certainly won't be disappointed when the company goes under in years to come as prominent retailers like this eventually see their fall, as recent history has shown. The £2309 I've had to fork out for a sub-standard service certainly won't get them far in the grand scheme of things, but I suppose for them every little helps in desperate times.