Dishonest pricing Dishonest pricing is operated by one of Carepetrights representatives ‘Steph' from The Watling Street Branch in Cannock On 15th July 2018 i went in the store and spoke to Anna, who was very helpful, polite and who provided an estimate for a carpet quote of £1135 plus £152 for fitting. I arranged for a measurement to take place today & paid a £100 deposit for the order. Today i had a carpet measurement conducted by ‘Duncan' who again gave a similar quote & accurate price for my order which as £1280, which he stated included fitting. I later received a phone call from ‘Steph’ at the Watling Street store in order to make payment for the carpet. Steph then started to relay a vastly more expensive price stated that the order was incorrect and that i would need to pay an additional £200 on the day for fitting. This was not what had been just quoted to me by Duncan. Steph refused to acknowledge or accept the price i had just been quoted and again quoted the higher price. Even the fitting price she was now quoting was different from the original fitting price that was quoted by Anna (as £152). As i could no longer trust ‘Steph’ or the prices she was now quoting i cancelled the order. No attempt was made by her to understand the fact that she had a dissatisfied customer who had lost any trust in CarpetRight by this point. She was disinterested and had a couldn’t care less attitude, despite a customer cancelling an order because of dishonest pricing / quotes. I then asked for a refund on my deposit and Steph started to fumble stating that Careptright has different offers on at different times, again misleading and not an explanation suitable when i had just had a definitive quote form Duncan. Companies who operate like this deserve to go under as their customers will just walk. In brief when a price is given by one person to have it altered by another is concerning and arguably dishonest. I am left feeling angry, dismayed and disappointed but hardly surprised! CarpetRight need to recognise the importance of transparent, honest pricing from the outset.