Well today after waiting for delivery for 4 weeks for a carpet from the pontypridd store, which was for stairs landing and living room. 2 widths required , 4m and 5 m , today we find after moving all furniture out of living room , the wrong carpet has been delivered to Pontypridd, despite being told after checking that the carpet was now in stock and ready for delivery and fitting today. Have asked for head office to ring me to explain,when delivery and fitting will no w take place. Such a shame as we thought everything was in place. Very very very poor Escalated to customer services complaint Requested escalation to speak to manager , this request will happen by Tuesday! Store unable to confirm replacement carpet request. After spending £3000 in store and on 2 orders I have been offered a 10% discount on any future order within a 12 month! Thanks but no thanks.