On the 30th July, we've ordered a mattress on Carpetright's website and noted that delivery takes up to 21 days. We did call the delivery store fulfilling our order in Feltham twice during this period to see what was going on, and he was told that everything was ok and we would be expecting our mattress in the time slot. 30 days later, we still haven’t received our mattress or any indication of when it will be delivered. We have called the store again in Feltham on Sunday the 19th to find out where our delivery was but apparently, this hasn’t even gone through to the manufacturers. We have been calling every day since, the whole delivery experience is horrendous for the amount of money that we have paid. No one seems to be responding to their enquiries which is worrying as they have taken £449 pounds of me and my partners hard earned money. I called today and found out the manufacturers still haven’t responded. Firstly, we found out the offer code that I used for free delivery had not worked resulting in orders being in a pending status until head office notified the different stores to push them through at least a week after we ordered however we've never been notified of this issue. Secondly, is there no one following up on if any of the orders have been followed through? I find it poor that we have personally had to follow up on this to find out where our goods are. The store have always promised to call us back every day we have called but never did. We also have opened a complaint with the head office under Ref. CAS-13234-P0Y2F4 on the 23rd of August and have sent 2 emails asking for an update since but still no update. We never thought how much this would be such a hassle to get what we have paid for...