After decorating our bedroom we decided on a new carpet, went to a few carpet shops but found carpet right in Selby with the colour carpet we wanted. The sales man was not the most friendliest of people and when ordering the carpet it felt like it was a chore for him. He asked if I was taking the carpet away with me that day, I explained I couldn't as I didn't have a van with me, he said that's fine and said nothing more about the matter. I got home checked my invoice and to my surprise there was a £29.99 delivery charge, I called the store to question it the same guy who sold me the carpet answered the phone and said yes there is a charge we don't tell you about it as it's like when you get your car serviced you don't get told about the whole charges you just pay it, which I said no and questioned it he told me well you come and pick it up then. No other solution no nothing he was so arrogant he didn't care. I asked to speak to a manager he said the manager was unavailable and would contact me at his earliest convenience. I'm still waiting now 3 days on. It's the last time I will use carpet right I'd rather pay more at a better store with friendly helpful staff.