Wouldn't even give them a star, just wont let me post otherwise! Purchased two carpets from them in February for the total cost of £2,000 - one carpet was pulled up and replaced by another company in July and the other carpet will need to be replaced soon - it's now October (9 months later) The first carpet went flat and matted together, it looked like it had been down for years not months! The second carpet is flat and matted and has changed colour as it is soo flat! Carpet right have basically shifted the blame on us saying we dont use the right hoover! and its wear and tear (after 9 months!!!) We used a dyson and it was too strong as they fitted it really loosely so it would out it up, i got a henry to make it easier to hoover. Carpet Right dont care, they advise what carper to buy then deny all knowledge or except any responsibility when you complain! Please do note waste your time and hard earned money with this shame of a company, poor overpriced carpets, sales men that have no knowledge of carpets (they are just sales people that all), and bad fitters!! If you have money to burn then use, but avoid avoid avoid. (Horsham Store)