No wonder Carpetright is going down the pan - not even worthy of half a star. How this company survives with such appalling customer service is beyond me. It's like a lame animal that needs to be put out of its misery for the sake of its own welfare and that of customers who also suffer. I ordered carpets on 7 October. As at 6 Nov they haven't been fitted. I stupidly agreed to 8 Nov - outside the 30 day limit. But they called today to say they can no longer do that as the carpet isn't in. We're left with bare floors and no carpet. Consumer Rights Act 2015 is clear on the delivery of items and right to cancel. Despite my order date being 7 Oct they have refused to refund me for the carpets. On top of this, I have been handed from person to person, the store manager was obstructive and rude, and they have cut me off on telephone calls. This company deserves all that is coming to it. If capitalism works properly it will see the death of this company and we should champion the creative destruction in creating opportunities for companies that treat their customers with respect.