WE WILL NEVER EVER USE CARPETRIGHT AGAIN!!!!! THE SO-CALLED 'CUSTOMER AFTER SALES SERVICE' IS NON-EXISTANT!!! ONCE THEY HAVE YOUR ORDER & MONEY, THEY REALLY COULDN'T GIVE A MONKEY'S OR CARE LESS!!! WE HAD MONEY RANDOMLY DISAPPEAR FROM OUR HOUSE IN THE SAME SPACE OF TIME THAT WE HAD YOUR UNKNOWN FITTERS HERE TOO!!! ONE OF YOUR 'OUTSOURCED SELF EMPLOYED SUB-CONTRACTOR FITTERS' REQUESTED PAYMENT UP FRONT ON THE VERY FIRST DAY/MID MORNING OF JUST TURNING UP TO OUR PROPERTY BEFORE HE HAD EVEN GOT HIS FITTING TOOLS OUT AND EVEN LOOKED AT THE JOB!!!!! THIS WAS NOT WHAT WAS TOLD TO US AS THE ARRANGMENT IN YOUR NOW CLOSED SCUNTHORPE STORE!!!! WE RECIEVED NO PAYMENT INVOICE EITHER FROM HIM & IT HAD TO BE PAID IN CASH ONLY!!!??? HMRC MAY WISH TO INVESTIGATE THIS FURTHER!!!! I HAVE TRIED TO RAISE A SERIOUS CONCERN VIA YOUR 'CUSTOMER SERVICES' AT H/Q, BUT THEY DO NOT CARE LESS, EVEN TRIED TO SPEAK TO 'WENDY' A SO-CALLED 'STORE MANAGER' AT YOUR GRIMSBY STORE, SHE WAS UTTERLY RUDE, DISMISSIVE, EXTREMELY AGGRESSIVE, RASING HER VOICE OVER THE PHONE WITH ME WHEN TRYING TO DISCUSS THE SITUATON, SO MUCH SO, HAD TO TELL HER REPEATIDLY TO 'CALM DOWN'!!! TOTALLY UNPROFFESIONAL IN HER OVERALL APPROACH AND MANNER, NOT TO MENTION THOROUGHLY USELESS!!!! HOW MANY UNEMPLOYED AND SHE GETS A JOB IN MANAGEMENT AT ONE OF YOUR STILL CURRENLTY OPEN STORES!?!? SERIOUSLY!!!!????? UTTERLY DISGRACFUL!!!! OUR ADVICE TO ANYONE LOOKING TO PURCHASE CARPETS & ALIKE FROM THIS OUTFIT, AVOID LIKE THE PLAGUE!!!!! YOU HAVE LOST OUR FUTURE CUSTOM!!!!!