I would strongly advise everyone NOT to buy from Carpetright. We have had a terrible time with them over the last couple of months.....ordered from Guildford store and were advised that the store was moving, not closing. Arranged a fitting date and no-one turned up. Rang store and was re-directed to Woking store (Guildford store had now closed, not moved as advised) and told that carpet was in transit but someone would call when it arrived. No-one called. Woking then stopped answering their phone and failed to respond to messages left on answerphone. I therefore had to drive 3 times to the Woking store (40 min drive) to find out what was going on. The staff just complained that there were too many carpet orders and not enough fitters and how hard it was for THEM! Arranged another fitting date with Woking fitters who phoned on day to say they were coming between 5-6pm then didn’t turn up. They then turned up the following morning and had the audacity to complain that it was a long way to come!!! The whole process was extremely frustrating, time consuming and very wearing but we did eventually get our carpet so are grateful for that.