Was told by CarpetRight that " FREE FITTING ON ALL VINYL AND CARPET" does not include Luxury Vinyl!! Vinyl is Vinyl whether luxury or not.. I complained to the Advertising Standards Agency and it turns out they agree. See below email.. I suggest anybody who has paid for fitting or is about to shares the below.
Thank you for your recent enquiry about advertising from Carpetright.
We’ve assessed the ad you highlighted and, from the information we have, we think it likely to have breached the Advertising Codes (“the Codes”) that we administer. We are writing to let you know that we have taken steps to address this.
We have explained your concerns to Carpetright and provided guidance to them on the areas that require attention, together with advice on how to ensure that their advertising complies with the Codes.
Thank you once again for taking the time to raise your concerns with us. Comments such as yours help us to understand the issues that matter to consumers and we will keep a record of your complaint on file for use in future monitoring. If you would like more information about our complaint handling principles, please visit our website, www.asa.org.uk.
6 years ago
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