APPALLING CUSTOMER SERVICE. Ordered from the East Sheen branch. Never followed up or called us back, told a different lie each time we spoke to someone about our order and delivery. These people seem incapable of telling the truth. After chasing for 2 weeks we were finally given a delivery date and time. The delivery never showed up. Chased again and was given a new delivery date and time, but again it never showed up. Called to chase and was told that they did not even know where our order was but that it was not out for delivery. Absolute joke. Now we are asking for a refund so we can go to a reputable company to purchase our floor and they are refusing because there are no managers available to authorise the refund for 1 week. I'd say it's more likely Ismael is trying to protect his commission. Not surprised this company is in trouble, they need to do the high street a favour and make way for reputable, honest companies who know how to do business and deal with customers.