Horrific customer service from the Newport Wales store, the manager just cant be bothered with any form of customer service, it was a hasstle for him to explain to us that as we were the only job booked in for the day and that the contracted carpet fitter has a clause in his contract that he can refuse the work as there are no more jobs to fill his day up. It seemed he wanted me to sympathise with him that he has this issue. Wasted a day off work emptying room and no refunds allowed. Definitly some customer service training required for the little parasite that we spoke to.