Ordered carpet for hall, stairs and landing end of Nov. 3 times on different dates the fitter did not turn up. No calls nothing. Finally another date to fit carpet..... fitter turned up but landing was measured wrong so now have a seam, oh and they forgot to order the hallway carpet. Despite numorous calls, emails etc (being told the carpet wasn't ordered, the manager was away or someone would call me back) I still didn't know when my carpet was finally going to be fitted. Oh until last week (over 2 months on). They said a fitter would be with me today. Knew it was too good to be true! I called cs and they said the store will call me when he is on his way! So tomorrow yet another phone call and then I'm suing for the seam and to have the lot redone as I won't get a match now! Avoid . I went to the Andover store!!