Ordered carpet from Wolverhampton branch for a brand new house for £1,100, the order processor was by name Phil, whom i guess knows all about flooring etc, as i am first time buyer, i told him that the house was a newly built house in WV10 Akron Drive. quote was given to me and i paid full about, he told me that i have to pay the workmen £300 which i agreed. on reaching the day to fix the carpet, the guys refused as they stated that the flooring wasnt smooth whereby asking me to pay £360 which i never budgeted or pre-informed, i refused as i do not have it, and later asked carpet right to refund me my money since Dec 2018 till this min the assistant manger of the store who refused to give me his/manager had bluntly refused to refund me, whereby asking me to take a credit note otherwise they will not refund my money, as am speaking right now being 09/01/2018 @ 11:28am, they refused to give me my money, whereby am unable to shop elsewhere, they reported to their head office, the Wolverhampton store cooked up stories telling their head office that they initially told me about everything they refused to even listen to me. just be careful of the secret ripeoff stores called Carpet right, as once they get your money, you will never get it back and you don't want to go through the stress i have been through. pls be very very careful. i wished someone advised me of them, then i will would have not made such great mistake of my life. there isnt a way of giving them a ZERO star, as i will be extremely glad even in dream to do that. BE CAREFUL GUYS- YOU WORK HARD FOR YOUR MONEY AND CANT ALLOW SOME RIPE OFF COMPANY LIKE CARPET RIGHT TO TAKE IT OFF YOU.