CARPETRIGHT is disorganised & inefficient. SOUTHALL carpet fitters EXCELLENT!! 1. Once paid in full was told I should contact CARPETRIGHT after Christmas to book fitting - not the other way round! 2. Went into shop in person to book fitting & checked they had contact details & was expecting an email confirming date - nothing. 3. Left 2 msgs - no-one returned my call. Rang again & asked for confirmation email - arrived following day. 4. On fitting day logged in to track order- my order number not recognised, so rang tel no on email to ask when fitters would arrive. 5. After an hour (3.30pm) rang shop twice. Turns out an incorrect tel no had been given to fitter, so the early afternoon slot went to someone else because fitter got no response from me - understandable. 6. The 2 fitters from a company in SOUTHALL arrived on Friday at 6.40pm and stayed until the job was finished . They did a brilliant job & were charming people. 6. CARPETRIGHT are disorganised & do not run their fitting side of things properly. Get your act together!!