Extremely poor service - store staff provided wrong information regarding measurements, fitting and cost then lost the remainder of my carpet. Store manager took no responsibility in the incompetence of him and his staff and when I mentioned this he said out loud in the store ‘go in blame the only BLACK man in the buikding’ - disgusting!!!!! HQ and CEO appointed member of staff to investigate - poor action. They contradicted information and costs which their so called professional and expert staff had previously quoted! VERY POOR EXPERIENCE and they don’t care! This has gone on for 9 months and I am appalled! WILTSHIRE