Well I’m reading these reviews and the one written by a customer 28.01.19 stating “CASE NOW CLOSED . After no resolution and acknowledgement of the findings and issues faced ..... is exactly what I have faced. When I asked after receiving the same template email from the same person ( KS )for a response from each point I raised I was told it was confidential and that my case was now closed but I could take it further with Consumer Arbitration. It’s my complaint and I want to know answers as to why I had 12 different areas of blood on my carpet. Why it took 10days to come out to clean. Why the store stated they called me when I have records showing they didn’t. Why I wasn’t called back after leaving 2answe machine messages .Probably because head office were told yes we called and no one answered .I want to be able to show evidence this didn’t happen but how can you when they won’t discusss the findings with you. I don’t want some template letter sent to all the customers saying the case is closed and and sorry for any inconvenience caused. When are you going to start listening to your customers Carpetright. ? Also does that mean that mine is a computer fault also and my case is still open as responded to your other unhappy customer in Trust Pilotcase .Not going into details on here but the after care service is appalling in the fact that they say they have investigated your complaint but you can’t be given the findings or any form of compensation then why would anyone wish to use this company again. FURIOUS AND GOBSMAKED by this company who don’t seem to realise poor customer service results in word of mouth complaints ruining their business in the long term. Having worked for a global company for many years who realised good customer complaint handling, investigation and response back to consumers not only made the consumer feel listened to but also helped improve the business and long term survival of the company .