Shocking, unbelievably horrible service. From the Camden Road, Londin branch. Avoid at all costs if you value your blood pressure. They took our money with smiles and after them cancelling twice, then asking us to buy the parking ticket fir the fitters who they could not provide a reg number to facilitate. First fitter finally arrived and left Lino running up the wall workout fitting. Second time he returned to it and for but didn’t underlay, cut the Lino too small and tried to leave the job without telling us he was finished. When stopped and inspected terrible job he told us he was going to get more silicone then never came back leaving a mess. After complaining they sent another fitter who complained that this wasn’t their mess to clean up but nonetheless attempted to fix it. This was left in such a mess I was forced to call the store and send the Manager, Sarah the photos. The first contact and she actually called me a liar and that she didn’t believe her team would do this. After a huge telling of, she finally agreed that it was her fitters, however this led to a situation of not being called back so when I called the store, first a man who told me he did not work there answered, then a woman called Ana thought that by shouting at me not to call back because it was a waste of time, I then called head office and told all to a sympathetic woman in complaints who handed my complaint to Area Manager Ian who sent me an email saying Case closed. They have caused such a mess but even more so was the shocking rude staff. When a Sarah finally did call she started with “I’m having a day from hell..” no apologies and just offered another piece of carpet to e later over the mess they caused. No refunds or apology received to date. Please avoid. They seem to subcontract their fitters so would be wiser to go to local carpet fitter direct.