AVOID THIS COMPANY! Ordered an expensive carpet and booked delivery and fitting for an am slot. Called the shop at 10.40am as hadn't heard of estimated time to be told guys is still in shop and will call me. Fitter called and hung up when I answered call, I called him back for him to advise me that he would be there between 2pm - 4pm. I advised him it was booked for an am fitting and he said ' well it wasn't on his paperwork and there was nothing else he could do about it as he was in another area (and area 5 mins from my house). Called back shop for phone to ring out, drives down to shop to be advised that the fitter cannot get there and the manager had just left. The lady in shop (was lovely) called fitter and still no joy, she called her manager and he managed to arrange with fitter that he would be there no later than 1pm! No fitter by 1pm, called shop and they contacted fitter who advised it would be 2.30pm before he could get there! Cancelled the order and lady did refund money very quickly, but will never use this shop again, very poor customer service from both the manager and the fitter!