At carpetright store in kendal the customer service is appalling, and when I rang to complain of their service, they hung up on me. I bought carpet for three rooms from them, and when I said I didn't want it fitted, as I had someone coming to lay laminate, and they were going to lay the carpet at the same time, they were not atal happy and didn't want to deliver it to me (8 miles) and it had to be at their convenience when they would have someone in the area, this was when giving them two weeks notice. I eventually got the carpet in one big roll what would not go in my house, and it was raining but they just dumped it anyway, and I had to get another carpet store to come and take it away to cut it to size. It was when I rang to complain of this that they hung up on me, after he told me they didn't cut the carpet to size unless I was getting them to lay the carpet. I am wondering what would happen if I had ordered each room separately, I did however tell them having given them room measurements when I bought it that I wanted it cut to size, if they had said then that they didn't cut your carpet to size, I could and would have gone elsewhere.