Carpetright have been the most awful company to deal with from the start until the bitter end. This was such a long horrible process and it is hard to condense it so that people don't stop reading but I will try. Carpetright must be exposed for all their shameful practices that so so many other customers on Trustpilot and other websites are bitterly complaining about – so please read on. We started dealing with the Cardiff store regarding having a rented property in Devizes (Wiltshire) completed recarpeted & vinyl laid. Staff in the store were helpful enough face-to-face and promised to liaise with the Devizes store to have it all done by the end of November. Outside all the stores, Carperight advertised fitting by Christmas - both fine. This was on Sat, 27 Oct. We were in between tenants and needed everything done as soon as possible in order to advertise the property to new tenants. All this was explained to Carpetright. They promised to contact us the following Monday as they had trouble accessing the booking system. Unfortunately, the Cardiff staff never followed up with us despite us ringing them several times, so we decided to deal with Devizes directly. The Devizes store were full of promises: “everything will be done and dusted at the end of November if you place the order straight away!”. I got a measuring appointment on 1 Nov (after begging) and a quote was sent through. I had to phone the store FOUR times to get it right. Either the “free fitting” wasn’t applied, or the discount wasn’t applied etc etc. Every time the staff in the shop promised to either phone me back in ten minutes, or sent the quote to me via email. Never heard back so I had to chase. Finally, the right quote was received on 5 November and placed the order the same day. I must emphasise that the “offer” they claim to have on one of the vinyls was an absolute lie, so was the “free” fitting. I found the same vinyl (same name/colour/thickness etc) on a different website cheaper than their “offer” as the normal price and the “free” fitting ended up being £1,299.60 (I am not joking). From then on it only went downhill. I was never phoned when promised, I was constantly fobbed off. “The carpet will arrive soon”, “I call you back later today”, “I get you an appointment asap”, “yes your property will be move-in ready in mid-December”. I was fighting for FOUR weeks to get a fitting date (everything was supposed to be done by the end of November) until we have finally reached breaking point: after going through the complaints department twice, Devizes finally admitted that actually, no fitting can be done before mid-January as they haven’t got enough fitters. I literally didn’t know what to do with myself, I was that gobsmacked: It was the first week of December and their website and the Devizes store still brightly advertised fitting by Christmas! I placed my order a month ago and suddenly being told that nothing will happen until January! It gives me minor strokes just thinking about this. They explained that I could find my own tradespeople if I wished but Carpetright would deliver the carpets & vinyls as whole rather than in cuts. The property is a small 3-bed! No tradespeople agreed to do this in the middle of winter. Carpetright said they wouldn’t cut if they don’t fit. Eventually I decided I had enough. I tried everything and Carpetright treated us like dirt. I contacted independent tradesmen in the Devizes area with great reviews and two wonderful knowledgeable men came to measure the place and gave me quotes. The carpets they could order that week were of better quality I got from Carpetright, the vinyl was the same one (but cheaper) and they agreed to squeeze me in before Christmas. The quotes I got from both of them were slightly cheaper than Carpetright INCL. their “free” fitting and the “discounted” vinyl!! Unbelievable. I was cursing myself for not going independent from the start. Carpetright’s complaints department offered me to cancel my order for a full refund as, according to their T&Cs, I am entitled to that if my products hadn’t arrived within 4 weeks. I agreed to that and hired my independent tradesman. Two days later, I received a phone call from the Devizes store to say that, out of the blue, they found me tradesmen from Cardiff (incidentally) and they can fit on 13+14 Dec. I said that I do not care about this, I want my order cancelled as promised. I didn’t want Carpetright to have a penny of my money. After another call back, Devizes told me that their management refused me the refund as they did fulfil the contract to fit before Christmas and I had to take the appointment. With that amount of money I had no choice but to cancel my own tradesperson and go with Carpetright against my will. I reckon they shaved off years of my life. Their behaviour, their shambolic customer service practices, bait advertising breaking Unfair Trading Regulations – the list goes on. Needles to say that I reported them to Trading Standards and told everybody I know about this, posting it on every platform I could think of. Please use MyBuilder.com and find your own tradespeople who will blow you away with kindness and knowledge rather than being reduced to tears by devilish Carpetright.