As a return customer, I expected to receive the high standard of customer service as original. Ordering was easy and done over the phone. Collecting the carpets was an issue and felt this was because I organised my own fitter. Fitting commenced on two upstairs bedrooms and stairs. When it came to the last room it was noted that the carpet was inaccurately cut by the warehouse which led to it being short on the final edge. On contacting the branch to arrange a solution their customer service was very poor and less than impressive. I was basically informed that carpet right were not prepared to help at all. This was on the premise that my fitter had already correctly aligned the other 3 edges without cutting anything material. We are now at stalemate and I am now having to source a new carpet at my expense for a fault caused by others. Be aware this company is happy to sell you a product but are unhappy to help when things go wrong. I won’t be buying from carpet right again!!!!